Frequently Asked Questions

Aayojan is a B2C online marketplace operated by Aayojan Technologies Pvt. Ltd. (Bengaluru, India) that connects customers planning weddings and events with verified professional service providers — photographers, caterers, venues, decorators, makeup artists, DJs, wedding planners, priests and more.

Yes, browsing, shortlisting, comparing vendors, chatting with vendors and requesting quotes are all free for customers. You only pay when you choose to confirm a booking by paying an advance.

Aayojan has active vendors across 50+ Indian cities including Delhi NCR, Mumbai, Bangalore, Hyderabad, Jaipur, Pune, Kolkata, Chennai, Lucknow, Ahmedabad and more. You can browse by city at aayojanapp.com/cities.

Yes. Every service provider on Aayojan must apply and be reviewed by our team before their profile is published. We check business identity, contact details, portfolio authenticity and service category fit. A 'Verified' badge indicates the vendor has passed our review.

You can book professional services for weddings and events including: photographers and videographers, caterers, wedding venues, decorators and florists, makeup artists and mehndi artists, DJs, bands and sound, wedding planners, priests and rituals, and more. You can also browse bridal boutiques for lehenga, jewellery and sherwani, and find gift and invitation sellers.

Search for the service category and city you need → Browse vendor profiles and shortlist your favourites → Compare them side by side → Start a chat or request a quote → Once you agree on scope and pricing, confirm the booking and pay the advance securely through Razorpay.

Yes. All payments on Aayojan are processed by Razorpay — an RBI-licensed Payment Aggregator. All card and banking transactions are encrypted and PCI-DSS compliant. Aayojan never stores your card number, CVV or banking credentials.

Advance requirements vary by vendor — typically 10% to 50% of the total booking value. The advance amount is clearly shown before you confirm. You pay the remaining balance directly to the vendor as per terms agreed during the booking.

We accept all major payment methods through Razorpay including UPI (GPay, PhonePe, Paytm), credit cards, debit cards, net banking and wallets.

Yes. You will receive a payment confirmation email immediately after a successful transaction. You can also view all payment records in your account under Bookings → Booking Details.

Yes. You can chat directly with vendors through our platform to discuss scope, customise packages and negotiate pricing before confirming. We encourage customers to use the in-app chat so all communication is documented.

Yes, you can cancel from your account under Bookings. Refund eligibility depends on how far in advance you cancel: more than 30 days before the event — full refund; 15–30 days — 75% refund; 7–14 days — 50% refund; less than 7 days — no refund. See our full Refund & Cancellation Policy for details.

If a vendor cancels your confirmed booking, you are entitled to a full refund of your advance with no deduction. Aayojan will also try to help you find an alternative vendor for your event date.

Once approved, refunds are processed within: UPI — 1–3 working days; credit/debit cards — 5–7 working days; net banking — 3–5 working days. You will receive an email when the refund is initiated.

If a vendor partially delivers or fails to deliver the agreed service, contact support@aayojanapp.com within 72 hours of the event with your booking reference and supporting evidence. Our team will review your case and facilitate a resolution within 10 working days.

Visit aayojanapp.com/list-your-business and fill in your business details. Our team will review your application and contact you within 2–3 working days. Listing is free and open to professional event service businesses.

Basic listing is free. Aayojan earns a commission on confirmed and paid bookings. We also offer premium listing plans for enhanced visibility, featured placement and promotional badges — these are optional.

You can register under any of our active service categories including Photography, Catering, Venues, Decoration, Makeup & Mehndi, DJs & Music, Wedding Planning, Priests & Rituals, Bridal Fashion, Invitations, and more.

No. We support vendors with and without GST registration. If you are a small or local business without GST, you can still register using our quick onboarding form. Simply indicate that you do not have GST and our team will guide you.

When a customer pays an advance through the platform, it is settled to your registered bank account after deducting the platform commission and any applicable fees. Payout timelines are typically 3–5 working days after the booking is confirmed.

Log in to your vendor account and go to Business Dashboard → Manage Profile. You can update your photos, portfolio, service packages, pricing, availability and other details at any time. Changes go live after a quick review by our team.

Click 'Sign In' in the top navigation and register with your mobile number (OTP) or email address. Account creation takes under a minute.

On the sign-in screen, click 'Forgot password'. We will send a reset link to your registered email address. If you registered via OTP, you can log in directly with your mobile number and a new OTP.

To request account deletion, email hello@aayojanapp.com from your registered email address with the subject 'Account Deletion Request'. We will process the deletion within 30 days subject to resolving any active bookings or outstanding payments.

Yes. The Aayojan app is available for Android and iOS. Visit aayojanapp.com/get-app or search 'Aayojan' in the Play Store or App Store.

Email us at hello@aayojanapp.com or use the Contact form at aayojanapp.com/contact. For booking-specific issues, always include your booking reference number for faster resolution.