Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy applies to all advance payments made through the Aayojan platform (aayojanapp.com) operated by Aayojan Technologies Pvt. Ltd., Bengaluru, India.

Aayojan facilitates advance payments between customers and verified professional service providers for weddings and events. Before making any payment, customers must review the specific cancellation and refund terms displayed on the vendor's booking page, as individual vendor policies may vary within the framework described here.

All refund transactions are processed via Razorpay, our RBI-licensed Payment Aggregator. Refund timelines are subject to Razorpay's processing schedules and your bank's processing time.

2. Booking advances and what they cover

When you confirm a booking on Aayojan, you may be required to pay an advance — typically 10%–50% of the total service value — to secure the vendor's availability for your event date.

The advance payment: (a) confirms the vendor's availability for your specified event date; (b) initiates the formal service agreement between you and the vendor; (c) is recorded in your Aayojan account and is traceable at all times.

The balance amount is typically paid directly to the vendor as per terms agreed during the booking. Aayojan does not collect or hold the full service amount; only the advance is processed through the platform.

3. Customer-initiated cancellations

If you cancel a confirmed booking, the following refund tiers apply based on how far in advance the cancellation is made relative to the event date:

More than 30 days before the event: Full refund of the advance paid, minus any applicable payment gateway charges (typically 2–3%).

15 to 30 days before the event: 75% refund of the advance paid. A 25% cancellation fee is retained to compensate the vendor for blocking the date.

7 to 14 days before the event: 50% refund of the advance paid. A 50% cancellation fee applies.

Less than 7 days before the event: No refund. The full advance is retained as the vendor has declined other bookings and prepared for your event.

These are platform-level guidelines. Some vendors may offer more generous refund terms, which will be displayed on their booking page. Where a vendor's stated policy is more customer-friendly than these guidelines, the vendor's policy applies.

To initiate a cancellation, log in to your Aayojan account, go to Bookings, open the relevant booking and select "Cancel Booking". You will receive a confirmation email with refund details.

4. Vendor-initiated cancellations

If a confirmed booking is cancelled by the vendor (service provider), you are entitled to a full refund of your advance payment with no deduction.

In such cases, Aayojan will: (a) process a full refund to your original payment method within 5–7 working days; (b) notify you via email and in-app notification; (c) assist you in finding an alternative vendor for your event date where possible.

Repeated vendor cancellations may result in the vendor's listing being reviewed, suspended or removed from the platform.

5. Force majeure and extraordinary circumstances

In cases of genuine force majeure events — including natural disasters, government-mandated lockdowns, declared public health emergencies, or situations where the event venue is legally required to close — Aayojan will work with both the customer and vendor to reach an equitable resolution.

This may include: full refund of the advance, free rescheduling to a mutually agreed date, or partial credit toward a future booking. These decisions will be made on a case-by-case basis by the Aayojan support team.

To raise a force majeure claim, contact support@aayojanapp.com within 48 hours of the trigger event with relevant documentation (news link, government order, venue notice, etc.).

6. Refund processing timeline

Once a refund is approved, the amount is initiated back to your original payment method. Processing timelines are as follows:

UPI payments: 1–3 working days to reflect in your bank account or UPI-linked wallet.

Credit or debit card payments: 5–7 working days, depending on your card-issuing bank.

Net banking: 3–5 working days.

Wallets: 1–2 working days.

Please note that Aayojan processes refunds promptly once approved. Delays beyond these timelines are caused by your payment provider or bank and are outside Aayojan's control.

You will receive an email confirmation when your refund is initiated. You can also track refund status in your account under Bookings → Booking Details → Payment History.

7. Partial services and disputes

If a vendor only partially delivers the agreed service (for example, a photographer who leaves early, or a caterer who provides fewer items than contracted), you may be eligible for a partial refund or compensation.

To raise a partial service complaint: (a) contact support@aayojanapp.com within 72 hours of the event; (b) include your booking reference number, a description of the shortfall, and any supporting evidence (photographs, messages, vendor communications); (c) Aayojan's team will review the case within 10 working days and facilitate a resolution.

Aayojan's determination in such disputes is final and binding for platform-level refunds. This does not affect any legal rights you may have against the vendor directly under the Consumer Protection Act 2019.

8. Non-refundable charges

The following are non-refundable under all circumstances:

Payment gateway convenience fees charged by Razorpay at the time of transaction.

Platform promotional credits or discount amounts applied to a booking at the time of payment.

Advance payments for bookings that were cancelled less than 7 days before the event date (as described in Section 3).

Any amount paid directly to a vendor outside the Aayojan platform. Aayojan can only facilitate refunds for payments processed through the platform.

9. Contact for refund queries

For any questions, refund requests or disputes related to a payment, contact:

Email: support@aayojanapp.com Subject line: "Refund Request – [Your Booking Reference]"

Please include: your registered email address or mobile number, the booking reference number, the amount paid, payment date, and the reason for the refund request.

Our support team responds within 1–2 working days. For urgent matters (event within 48 hours), call the support number listed in your booking confirmation email.

Aayojan Technologies Pvt. Ltd., Bengaluru, Karnataka, India.